- Joined
- Jun 6, 2020
- Messages
- 492
- Reaction score
- 583
Bought a brand new T/C Triumph a few weeks ago. Shot it this past weekend, and it shot very accurately with T7 and Shock Wave Sabots. The problem was with using Winchester 209 primers it took two hands to lock up the action, but the primers ignited properly. Federal primers closed up easily with minimal effort.
When I got back home I used a caliper on the primers, and yes indeed, the Winchester 209’s were .02 longer than the Federals. I figured T/C had a bad breech plug so I called customer service and spoke to some lady there who told me yes, some customers have complained about that, and I should not use Winchester primers! I told her I wanted a new breech plug, one that would accept easily ANY brand of primer and she said no, every gun is different! I explained the difficulty of finding any primers in my area, and I did not want to have to search for any specific brand. She basically told me tough ****! They will not supply another breech plug.!
I told her this would be my last T/C or Smith &Wesson product, but she did not seem to care. With customer service like this it’s probably a good thing that T/C is getting out of the muzzleloader business. This is a far cry from the great customer service I received when T/C was in Rochester,NH.
When I got back home I used a caliper on the primers, and yes indeed, the Winchester 209’s were .02 longer than the Federals. I figured T/C had a bad breech plug so I called customer service and spoke to some lady there who told me yes, some customers have complained about that, and I should not use Winchester primers! I told her I wanted a new breech plug, one that would accept easily ANY brand of primer and she said no, every gun is different! I explained the difficulty of finding any primers in my area, and I did not want to have to search for any specific brand. She basically told me tough ****! They will not supply another breech plug.!
I told her this would be my last T/C or Smith &Wesson product, but she did not seem to care. With customer service like this it’s probably a good thing that T/C is getting out of the muzzleloader business. This is a far cry from the great customer service I received when T/C was in Rochester,NH.