- Joined
- May 19, 2005
- Messages
- 3,886
- Reaction score
- 3,320
While I was hunting in South Africa a couple of weeks ago while driving around the driver hit a Warthog hole. I was wearing my Vortex Diamondback 12x50 across my chest and it took a hard bump on a bar that you could use as a rifle rest. Well, the adjustment knob came off, and while I could adjust the binoculars with my fingers, it made adjusting things very difficult. When I got back home I called them and explained what happened. They said no problem, just mail it to us. Sure enough, in three weeks I received a brand new updated High Definition 12x50 Diamondback with a strap-on binocular case to use. NOW that is Customer Service!! Vortex has my vote in supporting their products.