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- Oct 3, 2009
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I just filed a compliant with the BBB because of and issue I am having with them. Below is a copy of my compliant. Anybody else have an issue with Knight customer service?
P.S.
The bullets used were No Excuses
I sent a rifle back to Knight Rifles for repair in November of 2018. As of today 03/01/2019, no resolution or returned rifle.
I purchased a new Knight DISC Extreme rifle from directly from Knight Rifles in October of 2018. Shortly after purchasing the rifle I purchased a sizing pack of cast bullets to determine the correct bore size for future bullet purchase. All of the bullets from the sizing pack were tight at the muzzle but then fell the rest of the way down the barrel. This causes a problem because a muzzleloader bullet must have enough friction to remain seated on the powder charge or it will create a dangerous situation by having space between the bullet and powder charge. I contacted the bullet manufacturer first and he stated he had recently had the same issue reported with another Knight rifle with the barrel being out of spec ( the muzzle being tighter than the rest of the bore). I contacted Knight Rifles regarding the issue and was told the barrel may need replacement. I was instructed to send the rifle back which I did in November 2018. I received no communication from Knight after they received the rifle. After several weeks, I attempted to contact Knight Rifles by phone but got no answer other than automated responses. I left messages that were never returned on two occasions. I reached out the customer service representative by email and was told in December that the gunsmith had not been able to test the rifle yet. I then received an email requesting that I purchase more bullets and send them to be tested. I don't feel it should be my responsibility to purchase bullets for them to test the rifle. Also, the issue reported with the barrel should be able to be tested without specific bullets. I have since attempted contact with Knight by phone and email and could not get a response until today 03/01/2019 and I was told they still have no idea when the rifle will be repaired and the gunsmith is busy with "shows". I have been very dissatisfied with Knight Rifles customer service as it takes several calls and emails just to get a response. Also, no resolution in sight after more than three months.
P.S.
The bullets used were No Excuses
I sent a rifle back to Knight Rifles for repair in November of 2018. As of today 03/01/2019, no resolution or returned rifle.
I purchased a new Knight DISC Extreme rifle from directly from Knight Rifles in October of 2018. Shortly after purchasing the rifle I purchased a sizing pack of cast bullets to determine the correct bore size for future bullet purchase. All of the bullets from the sizing pack were tight at the muzzle but then fell the rest of the way down the barrel. This causes a problem because a muzzleloader bullet must have enough friction to remain seated on the powder charge or it will create a dangerous situation by having space between the bullet and powder charge. I contacted the bullet manufacturer first and he stated he had recently had the same issue reported with another Knight rifle with the barrel being out of spec ( the muzzle being tighter than the rest of the bore). I contacted Knight Rifles regarding the issue and was told the barrel may need replacement. I was instructed to send the rifle back which I did in November 2018. I received no communication from Knight after they received the rifle. After several weeks, I attempted to contact Knight Rifles by phone but got no answer other than automated responses. I left messages that were never returned on two occasions. I reached out the customer service representative by email and was told in December that the gunsmith had not been able to test the rifle yet. I then received an email requesting that I purchase more bullets and send them to be tested. I don't feel it should be my responsibility to purchase bullets for them to test the rifle. Also, the issue reported with the barrel should be able to be tested without specific bullets. I have since attempted contact with Knight by phone and email and could not get a response until today 03/01/2019 and I was told they still have no idea when the rifle will be repaired and the gunsmith is busy with "shows". I have been very dissatisfied with Knight Rifles customer service as it takes several calls and emails just to get a response. Also, no resolution in sight after more than three months.
