- Joined
- Oct 28, 2015
- Messages
- 1,645
- Reaction score
- 8
I had a issue with a new scope I had purchased. I contacted the Vortex parts department via e-mail and wrote:
"I bought a new VORTEX CROSSFIRE 2 3-9×50 BDC recently. I managed to slip and put an unsightly ding on the Windage Turret Cap with the logo. I was wondering if you would sell me a replacement?"
This is the reply I received:
"Thank you for contacting Vortex!
I would be happy to get you a new windage cap for your Crossfire scope. No charge on that. I will get one in the mail for you.
Have a great day!"
I confess to being startled at this level of caring customer service. I thought you guys should know. I was very impressed.
KC
"I bought a new VORTEX CROSSFIRE 2 3-9×50 BDC recently. I managed to slip and put an unsightly ding on the Windage Turret Cap with the logo. I was wondering if you would sell me a replacement?"
This is the reply I received:
"Thank you for contacting Vortex!
I would be happy to get you a new windage cap for your Crossfire scope. No charge on that. I will get one in the mail for you.
Have a great day!"
I confess to being startled at this level of caring customer service. I thought you guys should know. I was very impressed.
KC