Optics Customer Service

[Doohan]

Seems I will be trying out a few manufacuters...

On my recent trip to Wyoming Delta broke BOTH of my scopes... :drinkers:

Compliments of DELTA:

So Far Sightron is God's gift to customer service..
A quick email to Alan Orr and here is his reply:

J.J.



Please return it to:



Sightron Inc.

100 Jeffrey Way

Suite A

Youngsville NC. 27596



We will send you a new one immediately. By the way did you get your antelope?



Alan





-----Original Message-----
From: J J Smithey [mailto:[email protected]]
Sent: Monday, September 26, 2005 3:15 PM
To: Alan Orr
Subject: Broken Scope



Alan,



I have a broken SII 3x12x42 MD, the Reticle has broken completely from the scope on a recent Antelope hunt.



How may I go about getting this repaired?



Thank you so much,
JJ

Burris - SUCKS!

A call to customer service and I quickly found out that I know NOTHING about shooting a gun. Nothing is wrong with the scope, I'm just an incompetent shooter..

After being totally insulted, I finally got approval to send it in..



I will keep you all posted as to what happens with both companies...

 

[big6x6]

Burris - SUCKS!

A call to customer service and I quickly found out that I know NOTHING about shooting a gun. Nothing is wrong with the scope, I'm just and incompetent shooter..

After being totally insulted, I finally got approval to send it in

If NOTHING else...they should have told you:

1. Sorry you had trouble with your scope.

2. Send it in, we'll be HAPPY to have a look at it.

3. Will advise as soon as we look things over.

How hard was THAT?

Sightron DOES really seem to be customer service champs!

 

[DeerNut]

Oh no......was this before or after the hunt?

 

[Anonymous]

Burris - SUCKS!

A call to customer service and I quickly found out that I know NOTHING about shooting a gun. Nothing is wrong with the scope, I'm just and incompetent shooter..

Hmmmmmmmmm. I watched that Burris, and it bounced off your forehead just as quickly and precisely as I believe a scope possibly could. :shock:

 

[Doohan]

LOL... yeah it did... I suppose you have the pic?

Oh no......was this before or after the hunt?

Yep, got to camp and unloaded my HB and the crosshairs were mangled in my Sightron.. I shot that gun less than a day before boarding the plane.

Here is a pic of the case and how they were packed... They MUST have dropped the case upside down.. and with great force:

 

[DeerNut]

So, what did you do? How was your hunt?

 

[Anonymous]

LOL... yeah it did... I suppose you have the pic?

Yes. I just hate to see a grown man bleed like that. :shock:

 

[omega]

Man, they were really dedicated to damage something packed so well! :shock: That sucks.

 

[JD]

[/quote]

Hmmmmmmmmm. I watched that Burris, and it bounced off your forehead just as quickly and precisely as I believe a scope possibly could. :shock:[/quote]

You trying to turn this into a habit or what? Your gonna have a permanent knot above your eye.

 

[Anonymous]

On my recent trip to Wyoming Delta broke BOTH of my scopes...

How long did Delta say it would take to process your claim?

 

[Anonymous]

You trying to turn this into a habit or what? Your gonna have a permanent knot above your eye.

He's a wild man; basically uncontrollable.

As he giggled with joy while blood dripped down his forehead, he generously (?) asked me if would like to shoot the fine forehead-slapper.

Couldn't understand why I elected not to enjoy the special blend of scope, head, impact, and blood. Very, very cool. I just wish he wouldn't laugh so much when he whacks himself that hard. :shock:

It scares people a bit. Bru-Ha-Ha!

 

[JD]

As he giggled with joy while blood dripped down his forehead, he generously (?) asked me if would like to shoot the fine forehead-slapper.

I've had the same question asked to me a couple of times. Usually after seeing the welt form on that forehead , I just smile and respectivley decline the experience of being plastered by a scope. :drinkers:

 

[Anonymous]

Welt?

Now, you tell me-- just why is this fellow so darn happy?

That just ain't right.

 

[Rifleman]

That's my boy !

 

[Doohan]

NIB SIGHTRON 3x12x42MD arrived today... no questions asked!

They red'd mine Tuesday of this week... I have a new one to mount today, Friday.

Just got a letter from Burris... still waiting on them..

Sightron customer service is 2nd to NONE!

 

[omega]

Welt?

Now, you tell me-- just why is this fellow so darn happy?

Cause crying don't change much! Might as well laugh.

 

[edmehlig]

JJ, that wouldn't have happened if you brought your Super91 along!!

But I do have a question for the rest of you. WHO SLEPT with JJ, or did you make him sleep on the open prarie and keep all of them predators away?? :lol:

Ed

 

[dwhunter]

Looks like a typical case of not enough eye relief.

 

[Grouse]

Looks like a typical case of not enough eye relief.

That's a bad subject lately. Not an issue at ALL with a Leupold.

 

[Doohan]

there wasnt enough eye relief in the world at the angle I was shooting at..

Owes more to my shooting style than the scope.